Midlas today wins the Richard (Dick) Fletcher Award, this award acknowledges a Western Australia local government authority, organisation or group of individuals which has, through a particular field of endeavour, made a significant and enduring contribution to the advancement of consumer protection.

It was  an honour to be nominated as a finalist for the Richard (Dick) Fletcher award for the second year in a row. Midlas are delighted to be recognised as the winner this year for the work we do in the consumer protection space. Our nomination focused on the work that Midlas provides across all services in promoting and upholding the consumer rights of people with disability.

The Department of Commerce recently released material targeting consumer rights for people with disability. This is particularly important as Western Australia transitions to the WA NDIS which changes the way services are purchased and delivered. This market-based style of purchasing goods and services  opens up more choice and control for the individual but it also means that the individual needs to have a stronger awareness of their rights and responsibilities as a consumer and to be able to act upon these.

Clients who attend Midlas present with a wide range of matters relating to consumer protection. This can include information on rights and responsibilities with a tenancy agreement, supporting someone to self-advocate about a service agreement they had signed or ensuring that a client feels they are able to understand and comply with a loan agreement. The Midlas team strive to ensure that clients with disability are assisted to ensure they live a quality life and awarded the same consumer rights as anyone else.

It is with great pride that I accept this award on behalf of Midlas and I would like to thank the whole of the Midlas team in all the work that they do for promoting the rights of people with disability. The staff work tirelessly to support clients, often going above and beyond to ensure a positive outcome. I would also like to thank the Midlas board and  our funding bodies that enable us to continue the work that we do. And lastly, thank you to the Department of Commerce and the judging panel for the recognition of and being chosen to win this award.

Justine Clarke

General Manager

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