Rachael* was referred by her Social Worker to a Midlas Financial Counsellor. Rachael was living independently, in a mortgaged house and had not been working for a few years due to medical issues. She was receiving an income payment from Centrelink whilst she was going through an assessment to determine her fitness to return to work.

Rachael had several debts and fines and had not realised the bank had already taken legal action to recover her house.

While the Financial Counsellor looked at Rachael’s immediate financial issues, she was referred to the Midlas Disability Advocate to assist with applying for salary continuance through her superannuation. The Disability Advocate also discussed the types of supports Rachael could access if she was eligible for the National Disability Insurance Scheme (NDIS) and helped her apply.

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