You have the right to cancel your direct debits at the bank as part of maintaining control over your finances. If a creditor isn’t being reasonable about a hardship request or direct debits are leaving you with no money or default fees/overdrawn accounts, get in there and stop them.
“But the bank says I can’t do that!”
Knowledge of frontline bank staff when it comes to stopping direct debits is a recognised problem in the banking industry and has been for years. Over 50% of frontline bank staff surveyed by the CCMC in 2017 still did not know that you have this right, despite eleven years compliance checks and recommendations.| | | Next → |