We Welcome Your Feedback

Tell us about your experience!
If there’s something we can do to improve our services and the support we provide communities, we’d love to hear from you.
Your comments and suggestions on how we can improve will be shared with our services and those will be taken into consideration to deliver better services to our clients.

Did we do something well?

We love to hear when we do something well. This feedback helps us understand what is most important to our clients and we love to share with our staff the impact their work has made to our client’s lives.

Did we do something wrong?

Please tell us if you think we did something wrong. We are always keen to learn from our mistakes and improve the way we deliver our services to you.
Your compliant will be recorded and investigated as quickly as possible and we’ll keep you informed of our progress as we go.
We’ll also let you know if any action needs to be taken to resolve the situation. Once a decision has been made, we’ll explain why the decision has been made and what the decision was based on.

Providing Feedback

Email: Email us directly via feedback@midlas.org.au

Phone: Call us on 9250 2123

In person: Speak to a Midlas staff member you are in contact with

Letter: Letters can be mailed to

Complaints
Midlas
PO Box 5002
Midland, WA 6056

Online:  Please complete the form below to provide your feedback:

Feedback Submission Form

You also have the opportunity to contact external agencies for independent information, support and advice if you’re unhappy with the decision.

The information we collect from you will be handled in accordance with the Privacy Act 1988.

Whistleblower Policy

Midlas’ Whistleblower Policy is in place to provide whistle-blower protections to individuals in accordance with Australian Law.?

You can also download our Feedback brochure here.