The MIDLAS Information Service provides clients with the knowledge and tools necessary to stabilise their lives and work towards a better and more self sufficient future.

Many clients who attend MIDLAS have multiple concerns; often requiring immediate intervention to resolve. MIDLAS provides an Information Service for disadvantaged and vulnerable in times of hardship.

The MIDLAS Information Service operates as a resource to empower disadvantaged and vulnerable individuals. MIDLAS is a holistic service and all staff rotate shifts working on the main information desk. We provide clients with a vast range of information and referral.


Text Eligibility for MIDLAS Information and Referral Serivce; all clients who contact MIDLAS seeking information or refferral.

Alternative Formats

Text MIDLAS makes all documents available in multiple alternative formats and important forms are provided in Easy English versions where appropriate. Please call us on (08)9250 2123 to discuss your needs.

Original Documents

You will need to bring your original documents, bills, bank statements etc. to the interview and we will take a copy. We do not keep any of your original documents on site. Please refer to our Client Service Charter.



Homelessness is something that MIDLAS is well aware of and sensitive to. We understand the three definitions of homelessness to be:

1. Primary Homelessness:
People without conventional accommodation. This may mean ‘sleeping rough’ or squatting.

2. Secondary homelessness:
People who move between temporary accommodations, staying with friends, family, others on the couch or on the floor. This can be known as ‘couch surfing’.

3. Tertiary homelessness:
People who do not have secure accommodation and need to stay in boarding houses or caravans.

If you are homeless MIDLAS may be able to help secure short and/or long term housing for you. Please refer to our Client Service Charter.

Drug and Alcohol addiction

Drug addiction is a complex disorder. It is characterized by compulsive drug use. People who are addicted feel an overwhelming, uncontrollable need for drugs or alcohol, even in the face of negative consequences. The path to drug addiction starts with experimentation. But as the addiction progresses, getting and using the drug becomes more and more important and your ability to stop using is compromised. What begins as a voluntary choice turns into a physical and psychological need.

Common signs and symptoms of drug addiction
• You’ve built up a drug tolerance.
• You take drugs to avoid or relieve withdrawal symptoms.
• You’ve lost control over your drug use.
• Your life revolves around drug use.
• You’ve abandoned activities you used to enjoy
• You continue to use drugs, despite knowing it’s hurting you

If you feel your drug use may be a problem MIDLAS can refer you to the most appropriate agency. Follow this link for more information about drug addiction.

Mental Health Issues

Mental illness refers to a group of disorders that affect the way a person thinks, feels and acts. Mental illnesses include depression, bipolar disorder, schizophrenia, anxiety and personality disorders. Some mental illnesses involve the experience of psychosis (where a person feels detached from reality) and other do not.

Mental illness is more common than you may think. Mental illness directly affects one in five Australians at some stage in their lives, varying from mild or temporary to severe or prolonged. It is even more common among young adults, affecting 25 percent of this age group. It is felt across all sections of society. It can affect relationships, the ability to work, and participation in, and enjoyment of, life.

If your crisis is due to an urgent need for your mental health medication but cannot afford to buy it, you may be able to access MIDLAS Emergency Relief to obtain a pharmacy voucher. Click here to find out more information about mental health.

Relationship Breakdown

Relationships can breakdown for a number of reasons. No matter what the circumstances, a relationship breakdown can leave you with a tremendous feeling of devastation and loss.

Most people understand that dealing with a relationship breakdown is one of the toughest experiences anyone can have. Relationship breakdown can also result in financial loss, loss of accommodation, feelings of depression, fear and loneliness.

To avoid these normal feelings worsening and becoming serious issues, call MIDLAS on (08)9250 2123 so we can assist you with a referral to one of our trusted networks.

MIDLAS is committed to engaging and communicating through:

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