Financial Counselling Service

Midlas financial counsellors offer a free service to help you address financial problems, provide you with options to make informed choices and build longer-term capability to budget and manage money. We can help with a wide range of issues including, but not limited to:

  • Budgeting information, advice, tips, and resources to help you set up a budget that works for you
  • Providing you with tools to deal with debt
  • Giving information on your rights as a consumer
  • Giving information about bankruptcy
  • Helping with claims and insurance information in regards to superannuation for hardship or total permanent disability
  • Referring you to free legal services, emergency relief providers and other local services
  • Provide education and training to help you take control of your finances, and
  • Assistance with WA No Interest Loan Scheme applications

What to bring to your appointment

A recent Centrelink Income Statement and/or payslip
Bank statements for the past three months
Any letters or bills related to the issue

Useful Links


Money Smart
Free financial guidance tools and information

Financial Counsellors Association of WA

Consumer Credit Legal Service (WA) Inc.

WA No Interest Loan Scheme

Department of Commerce

Financial Ombudsman
For complaints regarding: banking, credit, loans, general insurance, life insurance, financial planning, investments, stock broking, managed funds, pooled superannuation trusts, estate planning, estate management and trustee services

Credit and Investments Ombudsman
For complaints regarding: non-bank lenders, finance brokers, credit unions, building societies, debt collection firms, financial planners, trustees, servicers, aggregators, mortgage managers

Telecommunications Industry Ombudsman
For complaints regarding your telecommunications service

Ombudsman WA
For complaints in regards Western Australian public authorities including State government agencies, statutory authorities, local governments and public universities

Australian Financial Security Authority
For information on personal insolvency

National Debt Helpline

Financial Counselling Network